Travel and Hospitality

The Travel and Hospitality Diploma Program prepares you for careers in one of the fastest growing and intriguing international industries ... the exciting world of tourism!

We ensure that you receive training that will prepare you for industry specific certifications such as Tourism Certified Professional (TCP) and EMERIT certified professional designation.

Our graduates have found careers as travel agents, flight attendants, reservation specialists, and conference and event planners. They are employed in hotel, the cruise ship industry and in the food and beverage industry.

Our Travel & Hospitality program provides hands-on practical experience and training in:

  • Travel Fundamentals: booking trips, organizing tours and what your customers need to get ready for their trip.
  • Travel Sites: a basic knowledge of the most popular tourist destinations and what your customers need to know to get there.
  • Sabre: the automated system used by travel agencies and many airlines.
  • Tariff and Ticketing: the rules and regulations of airline booking.
  • Flight Attendant Course: the day-to-day life of a flight attendant.
  • Hospitality Management: the day-to-day operations of hotels and conventions.
  • EMERIT/TCP/CITC: first stages of the designation of a Certified Reservations Agent, Tourism Certified Professional and Canadian Institute of Travel Counselors.
  • Many volunteer activities directed toward the industry including the World Wine and Food Expo, SoupFest and Event Planning.

After 9 months of classroom and hands on training, your program concludes with a 2-week practicum placement, one week as well as spent out of country.

Our class trip component is intended to give you front line, real life experience in the Travel and Hospitality Industry.
If the tourism and hospitality industry intrigues you and you like working with and assisting people, our Travel and Hospitality Program may be just the program for you.

Term: September to May

Practicum: 2 weeks
 

Career Choices

There has never been a better time to work in the exciting Travel and Hospitality industry. In under a year, we give you a career that really takes you places.

At the core of our program is Emerit certification. Emerit’s Tourism Certified Professional (TCP) distinction is Canada’s most sought after credential for tourism professionals. Emerit certification advances your individual skill levels and marketability, while teaching you to generate repeat business, and increase both your revenue and productivity.

Work in the exciting Travel and Hospitality industry. A career that really takes you places.

  • Cruise Ship Staff
  • Hotel and Resort Agents
  • Travel Agent
  • Flight Attendant
  • Conference and Event Planner

You Will Learn

  • The business side of tourism
  • Preparation for industry specific certifications such as World Host, Responsible Beverage, and EMERIT certified professional designation
  • Air Tariffs & Ticketing
  • Travel Fundamentals
  • Automated Reservations
  • Catering, Conventions and Sales
  • Event Planning
  • Worldwide Geography
  • Hospitality Management
  • Intro to Flight Attendant
  • Food and Beverage Management

Course Descriptions

Travel Applications

This program provides travel students the opportunity to gain competency in Microsoft Windows XP and Office 2016. The students become familiar with the operation of Word PowerPoint, and Excel. Students also learn to use the Internet as an effective business tool, regarding social media and travel blogs.

Human Relations and Business Communication

Students are provided with the opportunity to develop effective communication skills. The students prepare a resume, write business letters, and execute oral presentations. In the Human Relations component, emphasis is placed upon learning the skills required to perform effectively in organizations.

Customer Service

This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized.

Hospitality Management

Students will learn the characteristics of the hospitality industry. They will study the proper terminology, accommodation sectors, corporate philosophy, departmental and management structures and market segments. This will familiarize the students with the daily operations and provide a general overview of the hospitality components. They will also develop Human Resources, (training and motivational) skills in order to provide a positive and professional experience for our internal and external guests.

Property Management Systems

In this course, students will learn the principles involved in meeting planning, as well as understanding the dynamics and requirements of groups. Students will be introduced to the principle of selling, coordinating and delivering special events to the group market, in both a hotel setting and as an independent business.

Flight Attendant – An Introduction

The student will gain knowledge of airlines policies and regulations, aviation technology, safety and emergency procedures, as well as in-flight service techniques.

Out-of-Country Destination Trip

The trip will give the student broader understanding of the travel experience. Qualifying students are provided the opportunity to participate in one out-of-country trip. Instructors will accompany the students to provide direction and insight.

Worldwide Geography

Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos and geography textbook.

Air Tariffs & Ticketing

This segment of the course covers domestic, trans-border, and international air transportation. The focus of this course is on researching, understanding and quoting the lowest possible fare to meet the clients’ needs. This course focuses on basic fare calculations including special fares, trans-border and US fares, and an introduction to international fares.

Travel Fundamentals

This section familiarizes the student with the Travel Industry as a whole including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.

Self-Directed Studies

This module is used by the student who may want to obtain one-on-one instruction with an instructor. This optional module is completed on Friday mornings during the entire duration of the program. The student does not receive a mark for this module as it is optional.

Automated Reservations

This aspect of the course enables the student to obtain a level of proficiency with the Sabre computer reservation system through hands-on training. This enables the graduate to become competent for entry-level positions performing computer reservation work. The skills covered include reservation procedures for airlines, car rentals, hotels, and tour wholesalers, retrieving general information and fares & ticketing.

Food & Beverage Management

This class focuses on the general elements applicable to today's restaurant, cafe, bar & lounge scene. Students are prepared to organize proper floor set and understand flow management, while maintaining and adhering to health and safety codes. Additionally students will learn about proper pricing techniques, in order to receive maximum revenue for their product.

*Content is subject to change by administration as required to meet program and profession standards.

Admission Requirements                                   

  • Grade 12 Diploma, Adult Diploma or GED
  • Meeting with an Admissions Advisor
  • Acceptance by the Admissions Committee
  • Completion of the Pre-Enrollment Package
  • Canadian Passport

Unless they have completed a minimum of three years of study at a school where English is the language of instruction, international students whose first language is not English must submit proof of English language proficiency:

  • CAEL – 70
  • IELTS – 7.0
  • TOEFL – 550 paper based, 270 computer based
  • MELAB - 90

Travel and Hospitality

The Travel and Hospitality Diploma Program prepares you for careers in one of the fastest growing and intriguing international industries ... the exciting world of tourism!

We ensure that you receive training that will prepare you for industry specific certifications such as Tourism Certified Professional (TCP) and EMERIT certified professional designation.

Our graduates have found careers as travel agents, flight attendants, reservation specialists, and conference and event planners. They are employed in hotel, the cruise ship industry and in the food and beverage industry.

Our Travel & Hospitality program provides hands-on practical experience and training in:

  • Travel Fundamentals: booking trips, organizing tours and what your customers need to get ready for their trip.
  • Travel Sites: a basic knowledge of the most popular tourist destinations and what your customers need to know to get there.
  • Sabre: the automated system used by travel agencies and many airlines.
  • Tariff and Ticketing: the rules and regulations of airline booking.
  • Flight Attendant Course: the day-to-day life of a flight attendant.
  • Hospitality Management: the day-to-day operations of hotels and conventions.
  • EMERIT/TCP/CITC: first stages of the designation of a Certified Reservations Agent, Tourism Certified Professional and Canadian Institute of Travel Counselors.
  • Many volunteer activities directed toward the industry including the World Wine and Food Expo, SoupFest and Event Planning.

After 9 months of classroom and hands on training, your program concludes with a 2-week practicum placement, one week as well as spent out of country.

Our class trip component is intended to give you front line, real life experience in the Travel and Hospitality Industry.
If the tourism and hospitality industry intrigues you and you like working with and assisting people, our Travel and Hospitality Program may be just the program for you.

Term: September to May

Practicum: 2 weeks
 

Career Choices

Career Choices

There has never been a better time to work in the exciting Travel and Hospitality industry. In under a year, we give you a career that really takes you places.

At the core of our program is Emerit certification. Emerit’s Tourism Certified Professional (TCP) distinction is Canada’s most sought after credential for tourism professionals. Emerit certification advances your individual skill levels and marketability, while teaching you to generate repeat business, and increase both your revenue and productivity.

Work in the exciting Travel and Hospitality industry. A career that really takes you places.

  • Cruise Ship Staff
  • Hotel and Resort Agents
  • Travel Agent
  • Flight Attendant
  • Conference and Event Planner

You Will Learn

You Will Learn

  • The business side of tourism
  • Preparation for industry specific certifications such as World Host, Responsible Beverage, and EMERIT certified professional designation
  • Air Tariffs & Ticketing
  • Travel Fundamentals
  • Automated Reservations
  • Catering, Conventions and Sales
  • Event Planning
  • Worldwide Geography
  • Hospitality Management
  • Intro to Flight Attendant
  • Food and Beverage Management

Course Description

Course Descriptions

Travel Applications

This program provides travel students the opportunity to gain competency in Microsoft Windows XP and Office 2016. The students become familiar with the operation of Word PowerPoint, and Excel. Students also learn to use the Internet as an effective business tool, regarding social media and travel blogs.

Human Relations and Business Communication

Students are provided with the opportunity to develop effective communication skills. The students prepare a resume, write business letters, and execute oral presentations. In the Human Relations component, emphasis is placed upon learning the skills required to perform effectively in organizations.

Customer Service

This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized.

Hospitality Management

Students will learn the characteristics of the hospitality industry. They will study the proper terminology, accommodation sectors, corporate philosophy, departmental and management structures and market segments. This will familiarize the students with the daily operations and provide a general overview of the hospitality components. They will also develop Human Resources, (training and motivational) skills in order to provide a positive and professional experience for our internal and external guests.

Property Management Systems

In this course, students will learn the principles involved in meeting planning, as well as understanding the dynamics and requirements of groups. Students will be introduced to the principle of selling, coordinating and delivering special events to the group market, in both a hotel setting and as an independent business.

Flight Attendant – An Introduction

The student will gain knowledge of airlines policies and regulations, aviation technology, safety and emergency procedures, as well as in-flight service techniques.

Out-of-Country Destination Trip

The trip will give the student broader understanding of the travel experience. Qualifying students are provided the opportunity to participate in one out-of-country trip. Instructors will accompany the students to provide direction and insight.

Worldwide Geography

Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos and geography textbook.

Air Tariffs & Ticketing

This segment of the course covers domestic, trans-border, and international air transportation. The focus of this course is on researching, understanding and quoting the lowest possible fare to meet the clients’ needs. This course focuses on basic fare calculations including special fares, trans-border and US fares, and an introduction to international fares.

Travel Fundamentals

This section familiarizes the student with the Travel Industry as a whole including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.

Self-Directed Studies

This module is used by the student who may want to obtain one-on-one instruction with an instructor. This optional module is completed on Friday mornings during the entire duration of the program. The student does not receive a mark for this module as it is optional.

Automated Reservations

This aspect of the course enables the student to obtain a level of proficiency with the Sabre computer reservation system through hands-on training. This enables the graduate to become competent for entry-level positions performing computer reservation work. The skills covered include reservation procedures for airlines, car rentals, hotels, and tour wholesalers, retrieving general information and fares & ticketing.

Food & Beverage Management

This class focuses on the general elements applicable to today's restaurant, cafe, bar & lounge scene. Students are prepared to organize proper floor set and understand flow management, while maintaining and adhering to health and safety codes. Additionally students will learn about proper pricing techniques, in order to receive maximum revenue for their product.

*Content is subject to change by administration as required to meet program and profession standards.

Admission Requirements

Admission Requirements                                   

  • Grade 12 Diploma, Adult Diploma or GED
  • Meeting with an Admissions Advisor
  • Acceptance by the Admissions Committee
  • Completion of the Pre-Enrollment Package
  • Canadian Passport

Unless they have completed a minimum of three years of study at a school where English is the language of instruction, international students whose first language is not English must submit proof of English language proficiency:

  • CAEL – 70
  • IELTS – 7.0
  • TOEFL – 550 paper based, 270 computer based
  • MELAB - 90

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