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Travel and Hospitality
The Oulton College Travel and Hospitality Diploma Program prepares you for careers in one of the fastest growing and intriguing international industries ... the exciting world of tourism!
We ensure that you receive training that will prepare you for industry specific certifications such as Tourism Certified Professional (TCP) and EMERIT certified professional designation.
Our graduates have found careers as travel agents, flight attendants, reservation specialists, and conference and event planners. They are employed in hotel management, the cruise ship industry and in the food and beverage industry.
Our Travel & Hospitality program provides hands-on practical experience and training in:
- Travel Fundamentals: booking trips, organizing tours and what your customers need to get ready for their trip.
- Travel Sites: a basic knowledge of the most popular tourist destinations and what your customers need to know to get there.
- Sabre: the automated system used by travel agencies and many airlines.
- Tariff and Ticketing: the rules and regulations of airline booking.
- Flight Attendant Course: the day-to-day life of a flight attendant.
- Hospitality Management: the day-to-day operations of hotels and conventions.
- EMERIT/TCP/CITC: first stages of the designation of a Certified Reservations Agent, Tourism Certified Professional and Canadian Institute of Travel Counselors.
- Many volunteer activities directed toward the industry including the World Wine and Food Expo, SoupFest and Event Planning.
After 9 months of classroom and hands on training, your program concludes with a 2-week practicum placement, one week of which is spent out of country.
Our class trip component is intended to give you front line, real life experience in the Travel and Hospitality Industry.
If the tourism and hospitality industry intrigues you and you like working with and assisting people, our Travel and Hospitality Program may be just the program for you.
Duration: September 2013 to May 2014
Practicum: 2 weeks
There has never been a better time to work in the exciting Travel and Hospitality industry. In under a year, we give you a career that really takes you places.
At the core of our program is Emerit certification. Emerit’s Tourism Certified Professional (TCP) distinction is Canada’s most sought after credential for tourism professionals. Emerit certification advances your individual skill levels and marketability, while teaching you to generate repeat business, and increase both your revenue and productivity.
- Cruise Ship Staff
- Hotel and Resort Agents
- Travel Agent
- Flight Attendant
- Conference and Event Planner
You Will Learn
- The business side of tourism
- The logistical side of tourism
- Preparation for industry specific certifications such as Tourism Certified
- Professional (TCP) and EMERIT certified professional designation
- Air Tariffs & Ticketing
- Travel Fundamentals
- Automated Reservations
- Catering, Conventions and Sales
- Event Planning
- Worldwide Geography
- Hospitality Management
- Health and Safety
- Intro to Flight Attendant
This program provides travel students the opportunity to gain competency in Microsoft Windows XP and Office 2007. The students become familiar with the operation of Word and PowerPoint. Students also learn to use the Internet as an effective business tool.
HUMAN RELATIONS AND BUSINESS COMMUNICATION
Students are provided with the opportunity to develop effective communication skills. The students prepare a resume, write business letters, and execute oral presentations. In the Human Relations component, emphasis is placed upon learning the skills required to perform effectively in organizations.
This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized.
Students will learn the characteristics of the hospitality industry. They will study the proper terminology, accommodation sectors, corporate philosophy, departmental and management structures and market segments. This will familiarize the students with the daily operations and provide a general overview of the hospitality components. They will also develop Human Resources, (training and motivational) skills in order to provide a positive and professional experience for our internal and external guests.
RESERVATIONS SALES AGENT
This course will provide students with the knowledge and skills to become an effective reservations sales agent. Based on National Occupational Standards developed by industry members, the course prepares students to perform to industry expectations. The elements of effective communication, client relations, telephone techniques, selling skills and handling multiple transactions are covered in depth.
CATERING, CONVENTIONS AND SALES
In this course students will learn the principals involved in meeting planning as well as understanding the dynamics and requirements of groups. Students will be introduced to the principle of selling, co-ordinating and delivering special events to the group market.
FLIGHT ATTENDANT – AN INTRODUCTION
The student will gain knowledge of airlines policies and regulations, aviation technology, safety and emergency procedures, as well as in-flight service techniques.
Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos and geography textbook.
AIR TARIFFS & TICKETING
This segment of the course covers domestic, transborder, and international air transportation. The focus of this course is on researching, understanding and quoting the lowest possible fare to meet the clients’ needs. This course focuses on basic fare calculations including special fares, transborder and US fares, and an introduction to international fares.
This section familiarizes the student with the Travel Industry as a whole including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.
This module is used by the student who may want to obtain one-on-one instruction with an instructor. This optional module is completed on Friday mornings during the entire duration of the program. The student does not receive a mark for this module as it is optional.
This aspect of the course enables the student to obtain a level of proficiency with the Sabre computer reservation system through hands-on training. This enables the graduate to become competent for entry-level positions performing computer reservation work. The skills covered include reservation procedures for airlines, car rentals, hotels, and tour wholesalers, retrieving general information and fares & ticketing.
OUT-OF-COUNTRY DESTINATION TRIP
The trip will give the student broader understanding of the travel experience. Qualifying students are provided the opportunity to participate in one out-of-country trip. Instructors will accompany the students to provide direction and insight.
The student that meets all the work term criteria will be placed in a work environment for a two-week period.
- Grade 12 Diploma, Adult Diploma or GED
- Meeting with an Admissions Advisor
- Acceptance by the Admissions Committee
- Completion of the Pre-Enrollment Package
- Canadian Passport