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9 Months September to May (1100 hours based on 30 hours of instruction per week and 40 hours per week during OJT period)
Requirements before October 2008
Canadian Student: Tuition: $7,925 (No taxes are charged on tuition) Trip: $1,800 (added to tuition) Books: $995 (includes taxes) Student Protection fee / Province of NB: $97.25 Student Council fee: $50 Registration Deposit: $400 (deducted from tuition) International Student: Tuition: $8,925 Books: $995 for books and $1800 for trip (includes taxes)
September 3, 2008 to May 22, 2009
May 11, 2009 to May 22, 2009  Graduates working with Bulmer Aircraft Services, l-r: Julie Leblanc, passenger service agent; Kathy Goguen, customer service supervisor; Amy Gallagher, passenger service agent.  Travel graduate employed as a flight attendant with WestJet Airlines, Captain Tom Machum.  Travel & Hospitality student in front of Costa Atlantica cruise ship in Key West, Florida. |
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| PROGRAMS |  |
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Travel & Hospitality |
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| PLACEMENT RATE | |
| 2007 | 96% |
| 2006 | 95% |
| 2005 | 98% |
| 2004 | 95% |
| 2003 | 94% |
| 2002 | 89% |
| 2001 | 87% |
| HOURLY RATE $9.00 - $12.50 |
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| ANNUAL (Average Starting Salary) $18,700 - $25,000 |
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The history of graduate success in this program is due in part to the emphasis that is placed on the development of skills that are valued by employers in this dynamic and expanding industry. Careers in the Travel and Hospitality fields are usually public-oriented careers. They require people who embrace technology and change. In addition, strong selling skills and excellent customer service skills are always in demand. Graduates may be employed as Travel agents, flight attendants, reservations specialists, conference and event planners, hotel management and many other exciting positions. Graduates can expect terrific career progression to positions in hotels and resorts, travel agencies, cruise ships, tourist attractions and in the food and beverage industry. Our Travel and Hospitality program is designed to prepare or re-train persons for initial employment in the field of travel counseling or the hospitality industry.
Course Content
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BUS–332 BUSINESS INFORMATION SYSTEMS
This program provides travel students the opportunity to gain competency in Microsoft Windows XP and Office 2003. The students become familiar with the operation of Word, Excel, and PowerPoint. Students also learn to use the Internet as an effective business tool.
BUS–357 HUMAN RELATIONS / BUSINESS COMMUNICATION
Students are provided with the opportunity to develop effective communication skills. The students learn how to prepare a resume, write business letters, and execute oral presentations. In the Human Relations component, emphasis is placed upon learning the skills required to perform effectively in organizations.
HOS–117 CUSTOMER SERVICE
This course will provide an understanding of the customer service industry and trends as well as help the student develop the skills and attitudes necessary to become a customer service professional. The importance of communication, problem solving, motivation and customer retention in the changing marketplace is also discussed and the mastery of these skills and abilities is emphasized. The SuperHost Customer Service Excellence Seminar is also included.
HOS–258 HOSPITALITY MANAGEMENT
Students will learn the characteristics of the hospitality industry. They will study the proper terminology, accommodation sectors, corporate philosophy, departmental and management structures and market segments. This will familiarize the students with the daily operations and a general overview of the hospitality components. They will also develop Human Resources, training and motivational skills in order to provide a positive and professional experience for our internal and external guests.
HOS–105 HOSPITALITY HEALTH AND SAFETY
Students will become familiar with the issues and reasons of a security program in the accommodation sector including asset protection, guest protection and security equipment.
They will also be aware of the health & safety procedures that apply to general areas of the accommodation sector. Students will be familiarized with issues of liquor liability and the law established in the Industry.
TRA–122 FLIGHT ATTENDANT ? AN INTRODUCTION
The student will gain knowledge of airlines policies and regulations, aviation technology, safety and emergency procedures, as well as in-flight service techniques
HOS–206 INTRODUCTION TO FOOD AND BEVERAGE SERVICES
This course provides students with an understanding of the main functions of the food and beverage department and the basic practical skills and knowledge, as well as customer service skills needed to provide superior service. Students will understand the types of food service and know procedures for serving beverages with care.
HOS–314 CATERING, CONVENTIONS AND SALES
Covered in this course are the principles involved in meeting planning as well as understanding the dynamics and requirements of groups. The responsibilities of the catering/banquet staff for selling, coordinating and delivering the service to the guest will be developed. Students will learn how to market and sell their facility, determine rates and develop packages and press kits.
HOS–369 FRONT OFFICE PROCEDURES
In this course the student will become familiar with front office functions and procedures from reservations to check out. An understanding of night audit and yield management is also developed.
HOS–413 FOOD AND BEVERAGE MANAGEMENT
This course will provide the student with an understanding of the food & beverage development process from operating philosophy and misson statements, to market concepts, locations, ambiance, menu planning, and classification. The student will develop skills in the day-to-day operations, training and motivation, forecasting, budgeting, controlling expenses (food, beverage, and labor cost), inventory and purchasing.
HOS–356 HOSPITALITY ACCOUNTING
This course will provide our students with a clear and detailed coverage of the accounting principles and procedures to successfully understand the financial side of the hospitality. They will see the various accounting terminology and business transactions. The students will develop and maintain an accounting system. Night Audit, procedures, reports and responsibilities will also be developed.
TRA–111 WORLDWIDE GEOGRAPHY
Students will become familiar with worldwide tourist destinations. Knowledge of major tourist areas, transportation, cultures, local customs, climate and documentation are examined and supplemented through notes, maps, videos and geography textbook.
TRA–201 AIR TARIFFS & TICKETING
This segment of the course covers domestic, transborder, and international air transportation. The focus of this course is on researching, understanding and quoting the lowest possible fare to meet the clients? needs. This course focuses on basic fare calculations including special fares, transborder and US fares, and an introduction to international fares. Understanding the documents needed to issue tickets, collect payments, exchange or refund tickets are an important part of the course.
TRA–341 TRAVEL FUNDAMENTALS
This section familiarizes the student with the Travel Industry as a whole including package and independent tours, coach tours, cruises, accommodations, ground transportation and travel insurance. Other aspects include rail travel in Canada, US and Europe, laws dealing with Travel & Tourism and a review of how the industry is structured.
TRA–341 SALES & MARKETING
Each student is provided the opportunity to develop skills in selling travel products. The student learns how to understand customer needs and wants, to match such customer need profiles with product recommendations, and to become proficient in the preparation of oral and written proposals to the customer. The ability to sell and market oneself, given one?s own abilities and skills, also is developed in depth.
BUS–665 SELF ? DIRECTED STUDIES
This module is used by the student who may want to obtain one-on-one instruction with an instructor. This optional module is completed on Friday mornings during the entire duration of the program. The student does not receive a mark for this module as it is optional.
TRA–112 AUTOMATED RESERVATIONS
This aspect of the course enables the student to obtain a level of proficiency with the Apollo by Galileo computer reservation system through hands-on training. This enables the graduate to become competent for entry-level positions performing computer reservation work. The skills covered include reservation procedures for airlines, car rentals, hotels, and tour wholesalers, retrieving general information and fares & ticketing.
TRA–401 OUT-OF-COUNTRY TRIP
The trip will give the student broader understanding of the travel experience. Qualifying students are provided the opportunity to participate in one out-of-country trip. Instructors will accompany the students to provide direction and insight.
TRA–444 ON-THE-JOB TRAINING
The student that meets all the work term criteria will be placed in a work environment for a two-week period. After the two weeks, the students will be evaluated on their skills, knowledge and professionalism.
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