Medical Office Administration

“Wherever the art of medicine is loved, there is also a love of humanity.” Hippocrate

You are:

  • Positive and caring
  • A people person
  • Organized
  • Patient
  • A strong communicator
  • Wanting to make a daily impact on other

Have you wanted to be a part of a medical team, seeing how doctors, hospitals, and dentists work from the other side of the counter? Look no further: Oulton College Medical Office Administration Diploma Program is the program that will start your career in the ever-changing Medical and Dental Administrative fields. The administration staff at every level of medical and dental care are a vital part of a health care team, providing patients with care and comfort, bringing organization and management to your team.

Depending on your career choice, you may be the first contact for patients while running an office smoothly and seamlessly (and earning the undying gratitude of the other members of your team!) If you chose to work in a hospital setting you may work in a unit handling sensitive and urgent tasks required to keep the medical system running at peak efficiency

That sounds like a lot of responsibility. How will you help me prepare?

Our Medical Office Administration program provides hands-on practical experience and training in:

  • Communications and Interpersonal skills: interacting with clients, confidence and demeanor.
  • Dental and Medical Office procedures: record management, phone etiquette, scheduling.
  • Keyboarding: training to achieve graduation target of 50 words per minute.
  • Medical Transcription: medical documents, chart notes and physical reports.
  • Medical Terminology: specifically in Physiology and Anatomy.
  • Medical Office Software: Microsoft Excel, PowerPoint, Outlook, and Word.
  • Personal and Professional Development: resume writing, practical interview skills and practice, time management and professional expectations.
  • Simply Accounting: computer based accounting procedures.

Once you have the skills and knowledge, we give you a chance to learn from professionals and practice in a safe and controlled environment. You will be given the opportunity to complete a 6 week practicum placement

What if I’m not bilingual?

Students in this program will have the option to be enrolled in four French language courses* throughout the program, in partnership with Université de Moncton.

*Achieving language levels from Université de Moncton will help move you toward being bilingual. That being said, you might require further training to be functionally bilingual, as this program does not guarantee bilingual status will be reached. For the purposes of this program, you must successfully complete all 4 French language modules to satisfy the Integrated French Language Training requirements.

Term: September - June

Career Choices

Medical Office Administrators are often the first people you see when you enter a medical office. They greet you, get you settled in, maintain your records and keep the doctors on track in a sea of waiting clients.

Our Medical Office Administration Program equips you with the skills you need to work productively in a busy health care office or setting.

  • Medical Offices
  • Health and Wellness Clinics
  • Hospitals
  • Dental Offices

You Will Learn

  •  Medical and Dental Procedures
  • Patient/Client Confidentiality Practices
  • Medical Ethics
  • Efficient Scheduling Techniques
  • Accounting
  • Medical Keyboarding
  • Medical Terminology
  • Pharmacology
  • Dental Team Operations
  • Responsibilities of Dental Office Administrators
  • Dental Terminology
  • Insurance Billing
  • Scheduling of Treatments
  • Office Procedures
  • Medical Transcription
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Communications

Course Descriptions

Medical Terminology

Spelling, pronunciation and meanings of medical terminology are taught in this course. The identification of a medical word through structural analysis (prefixes, root words, and suffixes) also is taught. This course includes an overview of anatomy and physiology, which is learned while studying each body system. Simple, non-technical explanation of medical terms is incorporated with descriptions of anatomy, physiology, and pathology (no previous knowledge of biology is presumed or needed). The student becomes familiar with clinical procedures, laboratory tests, and abbreviations related to each body system and other specialized areas of medicine.

Medical Office Procedures

Students are introduced to proper techniques to ensure patient/client confidentiality; efficiently schedule patient/client appointments; medical ethics; screen, triage, manage incoming and outgoing calls; records management such as creating, maintaining, and proper disposal of medical charts; discuss the importance of security, privacy, and confidentiality of health records and explain how to preserve them; understanding different components of the medical charts; and other administrative office procedures. Students will also learn how to use the Physician’s Manual and simulated billing and order entry software. Also covered are details of the Workplace Health Safety and Compensation Commission of New Brunswick billing system, and private billing procedures. This course will introduce the student to the role of the Medical Administrator/Ward Clerk working in a hospital setting. Basic concepts of pharmacology will be taught and common classification of medications and their therapeutic usages. They will learn how to use drug reference material. The student will be introduced to the patient chart, patient Kardex, basics of hospital information systems, and forms associated with different hospital tests and procedures.

Medical Keyboarding

This aspect of the course places emphasis on proper keyboarding techniques and mastery of the keyboard. Emphasis is also placed on speed and accuracy by the development of skills in typing a variety of medical documents. Students must reach 50 words per minute in order to graduate.

Medical Transcription

The student learns to use modern transcription equipment and will develop speed and accuracy during medical transcription. Transcription skills, retention skills, proof- reading/editing medical reports, and the ability to follow oral instructions are practiced. Emphasis is focused on accuracy and speed. The student will learn to efficiently transcribe and create appropriate medical documents such as: history and physical reports, consultations, chart/progress notes, X-ray reports, operative reports, and business letters.

Dental Office Procedures

The student will receive comprehensive education and training in the application of charting, tooth numbering systems, dental terminology, types of dental treatment, dental specialties and complete dental insurance details.

Self-Directed Studies

This module is used by the student who may want to obtain one-on-one instruction with an instructor. This optional module is completed on Friday mornings during the entire duration of the program. The student does not receive a mark for this module as it is optional.

Computer Applications

Emphasis in this area is placed on giving the student competence in Microsoft Windows and Microsoft Office software, which is becoming the software of choice for most of today’s medical offices. The student becomes familiar with the operation of Microsoft’s latest office software Office 2013, which includes Word, Excel, PowerPoint, and Outlook. The student also learns to use E-mail to communicate productively and the Internet as an effective office tool.

Communications for the Medical Professional

This module covers the most important rules of medical grammar, punctuation, capitalization and writing numbers. Students will test their understanding by completing exercises correlating to every rule and subject covered in the module. The module is designed to enhance the confidence of the student as to the mastery of the rules of English grammar and punctuation.

*Content is subject to change by administration as required to meet program and profession standards.

Admission Requirements

  • Grade 12 Diploma, Adult Diploma or GED
  • Meeting with an Admissions Advisor
  • Acceptance by the Admissions Committee
  • Completion of the Pre-Enrollment Package

Unless they have completed a minimum of three years of study at a school where English is the language of instruction, international students whose first language is not English must submit proof of English language proficiency:

  • CAEL – 70
  • IELTS – 7.0
  • TOEFL – 550 paper based, 270 computer based
  • MELAB - 90

Medical Office Administration

“Wherever the art of medicine is loved, there is also a love of humanity.” Hippocrate

You are:

  • Positive and caring
  • A people person
  • Organized
  • Patient
  • A strong communicator
  • Wanting to make a daily impact on other

Have you wanted to be a part of a medical team, seeing how doctors, hospitals, and dentists work from the other side of the counter? Look no further: Oulton College Medical Office Administration Diploma Program is the program that will start your career in the ever-changing Medical and Dental Administrative fields. The administration staff at every level of medical and dental care are a vital part of a health care team, providing patients with care and comfort, bringing organization and management to your team.

Depending on your career choice, you may be the first contact for patients while running an office smoothly and seamlessly (and earning the undying gratitude of the other members of your team!) If you chose to work in a hospital setting you may work in a unit handling sensitive and urgent tasks required to keep the medical system running at peak efficiency

That sounds like a lot of responsibility. How will you help me prepare?

Our Medical Office Administration program provides hands-on practical experience and training in:

  • Communications and Interpersonal skills: interacting with clients, confidence and demeanor.
  • Dental and Medical Office procedures: record management, phone etiquette, scheduling.
  • Keyboarding: training to achieve graduation target of 50 words per minute.
  • Medical Transcription: medical documents, chart notes and physical reports.
  • Medical Terminology: specifically in Physiology and Anatomy.
  • Medical Office Software: Microsoft Excel, PowerPoint, Outlook, and Word.
  • Personal and Professional Development: resume writing, practical interview skills and practice, time management and professional expectations.
  • Simply Accounting: computer based accounting procedures.

Once you have the skills and knowledge, we give you a chance to learn from professionals and practice in a safe and controlled environment. You will be given the opportunity to complete a 6 week practicum placement

What if I’m not bilingual?

Students in this program will have the option to be enrolled in four French language courses* throughout the program, in partnership with Université de Moncton.

*Achieving language levels from Université de Moncton will help move you toward being bilingual. That being said, you might require further training to be functionally bilingual, as this program does not guarantee bilingual status will be reached. For the purposes of this program, you must successfully complete all 4 French language modules to satisfy the Integrated French Language Training requirements.

Term: September - June

Career Choices

Career Choices

Medical Office Administrators are often the first people you see when you enter a medical office. They greet you, get you settled in, maintain your records and keep the doctors on track in a sea of waiting clients.

Our Medical Office Administration Program equips you with the skills you need to work productively in a busy health care office or setting.

  • Medical Offices
  • Health and Wellness Clinics
  • Hospitals
  • Dental Offices

You Will Learn

You Will Learn

  •  Medical and Dental Procedures
  • Patient/Client Confidentiality Practices
  • Medical Ethics
  • Efficient Scheduling Techniques
  • Accounting
  • Medical Keyboarding
  • Medical Terminology
  • Pharmacology
  • Dental Team Operations
  • Responsibilities of Dental Office Administrators
  • Dental Terminology
  • Insurance Billing
  • Scheduling of Treatments
  • Office Procedures
  • Medical Transcription
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Communications

Course Description

Course Descriptions

Medical Terminology

Spelling, pronunciation and meanings of medical terminology are taught in this course. The identification of a medical word through structural analysis (prefixes, root words, and suffixes) also is taught. This course includes an overview of anatomy and physiology, which is learned while studying each body system. Simple, non-technical explanation of medical terms is incorporated with descriptions of anatomy, physiology, and pathology (no previous knowledge of biology is presumed or needed). The student becomes familiar with clinical procedures, laboratory tests, and abbreviations related to each body system and other specialized areas of medicine.

Medical Office Procedures

Students are introduced to proper techniques to ensure patient/client confidentiality; efficiently schedule patient/client appointments; medical ethics; screen, triage, manage incoming and outgoing calls; records management such as creating, maintaining, and proper disposal of medical charts; discuss the importance of security, privacy, and confidentiality of health records and explain how to preserve them; understanding different components of the medical charts; and other administrative office procedures. Students will also learn how to use the Physician’s Manual and simulated billing and order entry software. Also covered are details of the Workplace Health Safety and Compensation Commission of New Brunswick billing system, and private billing procedures. This course will introduce the student to the role of the Medical Administrator/Ward Clerk working in a hospital setting. Basic concepts of pharmacology will be taught and common classification of medications and their therapeutic usages. They will learn how to use drug reference material. The student will be introduced to the patient chart, patient Kardex, basics of hospital information systems, and forms associated with different hospital tests and procedures.

Medical Keyboarding

This aspect of the course places emphasis on proper keyboarding techniques and mastery of the keyboard. Emphasis is also placed on speed and accuracy by the development of skills in typing a variety of medical documents. Students must reach 50 words per minute in order to graduate.

Medical Transcription

The student learns to use modern transcription equipment and will develop speed and accuracy during medical transcription. Transcription skills, retention skills, proof- reading/editing medical reports, and the ability to follow oral instructions are practiced. Emphasis is focused on accuracy and speed. The student will learn to efficiently transcribe and create appropriate medical documents such as: history and physical reports, consultations, chart/progress notes, X-ray reports, operative reports, and business letters.

Dental Office Procedures

The student will receive comprehensive education and training in the application of charting, tooth numbering systems, dental terminology, types of dental treatment, dental specialties and complete dental insurance details.

Self-Directed Studies

This module is used by the student who may want to obtain one-on-one instruction with an instructor. This optional module is completed on Friday mornings during the entire duration of the program. The student does not receive a mark for this module as it is optional.

Computer Applications

Emphasis in this area is placed on giving the student competence in Microsoft Windows and Microsoft Office software, which is becoming the software of choice for most of today’s medical offices. The student becomes familiar with the operation of Microsoft’s latest office software Office 2013, which includes Word, Excel, PowerPoint, and Outlook. The student also learns to use E-mail to communicate productively and the Internet as an effective office tool.

Communications for the Medical Professional

This module covers the most important rules of medical grammar, punctuation, capitalization and writing numbers. Students will test their understanding by completing exercises correlating to every rule and subject covered in the module. The module is designed to enhance the confidence of the student as to the mastery of the rules of English grammar and punctuation.

*Content is subject to change by administration as required to meet program and profession standards.

Admission Requirements

Admission Requirements

  • Grade 12 Diploma, Adult Diploma or GED
  • Meeting with an Admissions Advisor
  • Acceptance by the Admissions Committee
  • Completion of the Pre-Enrollment Package

Unless they have completed a minimum of three years of study at a school where English is the language of instruction, international students whose first language is not English must submit proof of English language proficiency:

  • CAEL – 70
  • IELTS – 7.0
  • TOEFL – 550 paper based, 270 computer based
  • MELAB - 90

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